Touchpoint Change, Business Growth, Performance Improvement, Cost Reduction

Customer Service and Contact Centre Transformation

 
Touchpoint Change specialise in customer service and contact centre transformation. With experience of contact centres in just about every sector and several continents, we understand what it takes to create a buzz and get your teams working effectively together for your customers.  We take a balanced view of your organisation: 

 

Call us now to receive a free half-day analysis session.  We will identify where the major opportunities for improvement are in your contact centre.  We work with you to look at your business through 4 lenses.  We then help you to improve inbound and outbound services and to gain the value from new social media channels.

Typical benefits of our work include:

  

 

Customer	Efficiency	Revenue	People
•  Customer base grown & retained •  Increased customer lifetime value •  Improved experience & recommendations	•  Improved first contact resolution •  Optimised the cost per contact •  Integrated multi-channel processes	•  Enhanced cross-sell & up-sell •  Increased average order values •  Improved sales conversion rates	•  Reduced turnover & recruitment needs •  Improved morale & engagement •  Improved productivity & performance

  

Click here to read some case studies.

 
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© Touchpoint Change Consulting Ltd, 2011.