Together, we’ll design change that gets you where you want to go. 

 

We help organisations spot opportunities for improvement, clarify their goals, design and deliver change, improve customer service and then fine-tune everything over time:

 

•  Change strategy – good change starts with good design.  It is vital to select a good destination but just as important to think through the implications and agree a good process to get there

 
•  Change delivery – change doesn’t deliver itself particularly well.  You will need a balanced plan and constant vigilance to juggle all elements successfully and overcome any obstacle on the way

 
•  People change – performance depends on people so performance change depends on people change.  The end result is staff motivated, focused and working well with their colleagues

 
•  Process change – business processes determine performance as there is only so much your staff can do to overcome poor procedures.  Clear, streamlined and fool-proof is how we like them

 
•  Customer service change – contact centres are a passion of ours as they are central to service and therefore to customers.  They are where your reputation is won or lost

 
•  Recruiting talent for change – for a long-term solution, our recruitment arm Touchpoint Talent offers great candidates for permanent roles or interim positions of a month to a year

 

 

We offer these services to a wide range of organisations across the UK and further afield.  Click on the links for more information.