Performance
Improvement, Business Change Management, Lean
Service, Continuous Improvement.
Welcome To Touchpoint Change!
We only do one thing - we help your people transform your business.
If you are reviewing your strategy, wanting
to solve
particular issues or looking for advice to optimise your operations and
processes then we can help. Whether
growing, consolidating, diversifying, merging or starting up, we focus
on the desired benefits, get them delivered as quickly as possible and
help you
realise your potential.
We do this via project
management, consulting, interim management/contracting, training and
coaching. Our main footprint is organisations
operating in the North West but we work nationally and our people are
based UK-wide. Our skills embrace each business discipline –
contact us to hear about our experience of addressing issues similar to
yours.
The
buttons below or on the left will help you navigate, and if you have
any
questions we are only a phone call away via the Contact Us
page.
Whatever the needs of your business, you
will value the insights and drive of our change
specialists and benefit from their hard earned experience gained from
many other organisations. They will provide leadership to
encourage and equip your own people to transform the work they
do. Our services are valued by established organisations in
the
private, public and not-for-profit sectors, and by start-ups and
growing businesses.
We
offer many change-related roles and disciplines:
Consultants – Interim Managers – Facilitators
Non Exec Directors – Trainers –
Coaches
Business
strategy
–
Start-up - Growth – Diversification – Merger & Acquisition -
Exit –
-
Financing strategy and sourcing – Turnaround - Strategic
reviews/audits –
Performance
improvement
–
Lean transformation – Project & programme management – Cost
reduction –
–
Quality improvement –Innovation – Creativity – Continuous improvement
–
Change
management
Process
& organisation design – Risk management – Benefit
management –
Staff
engagement - Communications – Culture change – Problem
solving –
Customer
service
–
Strategy & set-up – Contact centres – Campaign management –
Fulfilment –
–
e-Recruitment – Technology exploitation – Outsourcing –
Troubleshooting -
People
Development
Leadership
development – Coaching – Assessment - Talent Management –
-
Management skills training – Personal & team profiling – Team
development -
We
will first seek to understand you and your business and then construct
a solution that will meet your needs as fully as possible in line with
your timescales and budget. We do not usually ‘pre-package’
our
services but provide experienced practitioners who focus their time on
the key issues that matter to you, looking at them from several
perspectives to give a balanced view.
Call
us to talk about your current issues and take advantage of some free
advice. We are always happy to help and look forward to
working with you.
James
TS Crawford (Director)
John
Lambie (Head of Consulting)
Marina
Turner (Director of Local Government and Public Sector)
David
Hopkins (Director of Business Development)
and
The Touchpoint Change Team.
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2010. All rights reserved.
