Touchpoint Change, Business Growth, Performance Improvement, Cost Reduction

 

Organisation Transformation Masterclass - July 2011

  

When:      Friday 8th July 2011, 0915 to 1315

Where:    Grant Thornton, 4 Hardman Square, Spinningfields, Manchester M3 3EB

Who:        James Crawford and Val McKie of Touchpoint Change lead this event

To book:   Click to open the booking form as a PDF or as a PPT to download.  Complete it and email back to us at info@touchpointchange.co.uk or call us on 0845 130 1357.

What:       This is an interactive workshop that explores what it takes to transform an organisation.  Transformation is considered in its widest sense - making a sustained positive impact on customer satisfaction, quality, productivity, staff engagement, financial efficiency and contribution to society.
 
In June we ran a breakfast event which showed how we transform organisations across the private and public sectors.  We explored why it is difficult to introduce change consistently and why we struggle to make it stick.   Delegates were asked “what do we need to do to change our organisations to be more consistently successful in the long term?”  The answers included:
 
•  Change the culture
•  Have strong leadership and good communications
•  Encourage new ideas from new people
•  Remove the short term focus, lack of long term strategy
•  Collaborate across the organisation to avoid fragmented targets and teams
•  Need to break down self interest and fear and blame

These topics will be addressed during the Masterclass.  It is offered to explore the topic in more depth and help you apply the lessons to your own organisation.   
 
Agenda:    

• How well do we manage change currently - and are the benefits sustained?
• The Red Bead Experiment - a thought provoking exercise 
• Deming's system of management and the 4 key disciplines of change
• If we designed our organisation from scratch ...
• The implications for us as we start from where we are today
• People and behaviours - why we waste many of our good ideas 
• Leadership, change, improvement and innovation - how to get it all together
• Plenty of time to network, discuss and apply the thinking  

 
Cost:        £100 +VAT.  Bring a second or third person for half price. 

Come away with an infectious enthusiasm to make a difference to the way your organisation works.  Come with a colleague and build an agenda for change together.  Click here for a copy of the slides from the Breakfast Session.    

 

Touchpoint Change Touchpoint Change Ltd. helps organisations manage change more effectively - we are a consultancy practice and resource provider.  We specialise in 3 areas:

• Effective Leadership and Alignment –  new skills and knowledge to equip managers for the challenge of change
• Efficient Service Delivery – generating new insights into customer needs, streamlining operations, implementing Lean Thinking and delivering innovation
• Customer service and contact centre improvement – improving telesales activity, resource optimisation, managing social media effectively and troubleshooting

We help you design and deliver successful change and prepare for continuous improvement. We have a wide range of Consultants and Interim Managers with a comprehensive portfolio of skills and experience.  We work on a project, coaching or an interim management basis.

Email us at info@touchpointchange.co.uk or call us on 0845 130 1357.

 

© Touchpoint Change Consulting Ltd, 2011.