Business Change Management, Customer Service, Contact Centres, Lean Thinking

 

Our Services

Our services are all based around business change.  No organisation can afford to stay still – there is either concerted steady progress or there is a gradual decline in performance. 

We help people at all levels of an organisation to spot opportunities for improvement, think through the implications, design changes to processes, organisation structures, policies or technology, implement them and then fine tune them over time.  

We group our services under four headings which you can explore by clicking on the links below or to the left.  See also our A To Z Of Business Change.

  

Business Change Management - helping you through the challenges of growth, improvement, change, innovation, reorganisation, project & programme management, mergers/acquisitions/disposals, cost reduction and culture change.

Customer Service and Contact Centres - support for the whole development cycle of set-up, recruitment, training, process and policy development, technology investments, campaign management, troubleshooting and outsourcing.

Lean Transformation - working with you and your team to explore the potential benefits of Lean Thinking and stimulate continuous improvement and innovation; whether you are in the service industry, in production, logistics, manufacturing or construction.

Other services - we have expertise in most areas when it comes to change management and performance improvement.  We also work with a range of partners who specialise in related areas and who we can introduce you to whenever you need.

 

Brochures - click to see some of our service summaries that can be viewed or printed.

 

Contact us to talk about your business and we will let you know what we offer and, more importantly, who we can offer to work with you.

© Touchpoint Change Consulting Ltd, 2009.