B2B, B2C, Financial Services, Utilities, Telecoms, Retail, Hospitality, Start-ups, Public sector, Not for Profit

 

Sectors, Clients and Testimonials

Our business has had the privilege of working with a range of B2B and B2C clients as well as organisations in the public, education/training and not-for-profit sectors.  We work across a range of industries, sharing knowledge and insights as we do it.   Sectors we have worked in include:

 

Financial services	Retail and FMCG	Hospitality and Travel
Local Government and Housing	Energy, water and Waste Management	High tech, Internet, IT, Media and Telecoms
Engineering and Manufacturing	Start-ups, turnarounds and private equity deals	Education, Research and Conferencing
Construction and Logistics/ Distribution	Outsourcing and Support Services	Central Government
Charities and Not-For-Profit	Healthcare and Pharmaceutical	Professional Services

 

We work mainly in the UK but have also managed assignments in continental Europe and Asia.  We have a sister organisation in South Africa.  The following are some of the clients that we have worked with, and below that some testimonials. 

 

 

 

 

 

Client testimonials

 

“The information you compiled was of the utmost importance to our company and proved to be most valuable.  In light of all this, it is also important that we maintain a good relationship with your offices.  I know that your input is also most valuable to our goal objectives.  The future for Unique UK is bright and expanding.  Our goals are not only with a new location and staffing, but we are expanding our technology platforms as well.  I would like to have Touchpoint as an integral part of this expansion.”

Kenneth R. Krams
Snr. Vice President- Operations, Unique Vacations Inc./ Sandals Resorts.

 

“I have observed Touchpoint Change on many occasions facilitating meetings with a very diverse group of stakeholders and holding the direction of the meeting whilst fostering genuine debate - always keeping the strategic vision in mind, yet positively challenging at the same time. They demonstrated a very clear understanding of business risk and opportunity; businesses processes and the advantages of a lean organisation (and how to get there); the significance of cultural alignment across the enterprise; and the role of technology in underpinning change, driving cost savings and improving performance. ”

 

Brad Collier

Chairman and Chief Executive, eXstream Networks Ltd

 

 

“I just wanted to extend a special thank you for the training yesterday. The team really enjoyed it and I think it has given them the tools they need to achieve our goals and targets.  Now we just need to get on and do it.”

 

Barry Calvert

Head of Retail and Ticketing, Bolton Wanderers FC.

 

 

 

“I have worked with Touchpoint Management on several occasions and, each time, they have provided practical, realistic and financially beneficial solutions to our needs.  There is no consultant waffle. They work closely with you and provide effective first class support.”

 

Nigel Jefferies

Head of Contact Centres, AXA Sun Life Direct.

 

 

© Touchpoint Change Consulting Ltd, 2009.