Recruiting, Predicting performance, Careers, Reducing attrition, Profiling, Online e-Recruitment

 

Recruiting The Best People For Your Organisation

The abilities and personalities of the staff, customers and partners of every organisation are different; each of us has different skills, strengths, weaknesses, passions and interests.  Bringing all of these people to work well together to achieve a common goal is no easy task, but it is expected of managers at all levels of an organisation.

 

One starting point for high performance is good recruitment.  And good recruitment is about getting the best possible people to work with your particular team.  Imagine that your personnel agency was able to accurately predict candidates’ performance before you hired them.  In an industry that experiences attrition rates annually of anything from 10% to 110%, that would be revolutionary.

 

The good news is that using our predictive software ContactCentre Pro, we can now help you to achieve this.  It not only profiles staff and produces detailed analyses for use during interviews, it can also manage the whole recruitment and administration process on line.

 

The software, originally designed for sales recruitment, has been customised for the contact centre industry in conjunction with Touchpoint Management and has already proved successful in achieving the following benefits for our clients:

 

• Reduced annual attrition to 7% by selecting people better attuned to the service requirements;
• Cut traditional recruitment costs by 80% by getting potential candidates to complete the online profiling questionnaire software;
• Improved the ratio of interview to job offers to 2:1, saving managers’ time;
• Reduced the costs of re-training by matching the people to needs more accurately.

 

Contact Centre Pro is an online tool that is designed to predict future performance by matching personality and character traits to job roles.  This results in the recruitment of better suited, better motivated and ultimately more loyal staff.  We sometimes say it is similar to DNA matching in that all potential job candidates are benchmarked against the profile of known high-performers in your centre.

 

We have created three modules which reflect the different skills, attitudes and passions of different roles:

 

• Management Pro (aimed at Team Leaders and Operational Managers);
• Sales Pro (tailored for outbound telephone agents);
• Service Pro (for inbound agents).
• For other roles, see our Psychometric Profiling page
  

 

Other modules are available for a range or management and specialist roles in a variety of industries.  The products have proved helpful when short listing and selecting candidates but can also be used to develop a skills matrix or target career development.  There are no licence fees and no outright software purchase costs - pricing is based on a per usage fee.

 

For a free demonstration of the software or to enlist the services of our recruitment team to handle your next role, contact us.  We can also demonstrate how the application manages the recruitment process online - from advertising to candidate applications and then through the profiling and selection process to interviews and job offers.  A simple workflow engine takes you through the process and ensures that the status of the campaign is visible to you and that the relevant people in your organisation are prompted to complete their next tasks on time.  This can all be made available on a trial basis so that you can easily test it on your next vacancy.

 

Through our Associate network and our business partners we can also help you find project manager, change agent, business analyst, marcomms and quality manager candidates quickly.

© Touchpoint Change Consulting Ltd, 2009.