Touchpoint Change! Newsletter Template

Welcome to the Summer edition of Change!, the newsletter of Touchpoint Change who help your people transform your business.

The future will be more different than we expect and we will all need to continually transform the way we operate over the coming years.

As the pace of change increases, all of our people should be getting better at it rather than getting weary of it. When lead well, focused on customer needs and thoughtfully designed, change should be stimulating and engaging. Touchpoint Change helps people throughout an organisation to gain new insights, learn, build momentum and succeed.

• Stimulating conference in May - the UK's Deming Transformation Forum, the most thought-provoking and practical event you will go to this year

• Article - how best (and how not) to use consultants - six benefits to gain and six pitfalls to avoid

All of our newsletters are on our web site and the current issue is attached below. We hope you find it interesting and useful. We are always happy to talk with you and share ideas so please get in touch to discuss your current challenges at any time.

James Crawford, Marina Turner, John Lambie, Val McKie, Martin Morris and the Touchpoint Change team.

One of the most stimulating conferences of the year is upon us. This is an exciting learning event that shares the knowledge and tools on applying Systems Thinking to transform your organisation:

- Look after your customers - - Rethink your processes -
- Engage your people - - Reduce your costs -
- Benefit society -

This is a major learning opportunity for Leaders at all levels in organisations looking for inspiration and a proven, robust approach to surviving and thriving, particularly in today’s economic circumstances. Click here to read more and book this conference that uses Deming's system of management as a framework for the event.

Few business changes combine the promise of big benefits with the risks of big problems as outsourcing.

Implemented well outsourcing can increase capacity, lower costs and give you the flexibility you need. Implemented badly, it can cost you more, stop you doing what you want and trap you in a hostile relationship.

There are challenges for client organisations but there are also pressures on the supplier. Relationships can be set up well as a true partnership or doomed to acrimonious failure via an adversarial contract.

In this article, Touchpoint Change’s James Crawford looks at what it takes to get it right. Click here to read the article.

Martin Morris - a seasoned Strategy specialist who provides incisive challenge to organisations on the reasons for their underlying performance and provides focus through tough times and thorny issues.

See our Team Page to read about some of our other specialists. We offer over 500 consultants and interim managers across the UK with a wide variety of change-related skills and sector experience.

Consulting assignments, or dare we say it, consultants themselves, can sometimes seem costly, unnecessary or ultimately unsatisfactory. You may not have experienced this yourself, but you could agree that there is a risk!

Actually, consultants can be a very powerful force in your organisation, if brought in at the right time and managed correctly. If you missed them, here are parts 1 and 2 of the Touchpoint Change guide about how best to use consultants and how to avoid the pitfalls.

Click here and here to read the two articles, republished together by popular request.

The Deming Transformation Forum is on 25th and 26th May 2011 - the leading UK organisation for seminars and conferences founded on Deming's transformational system of management. Click here for details of forthcoming seminars and events in 2011.

Business Booster Breakfast Session - join Touchpoint Change at a Pro-Manchester seminar as we explore what it takes to transform an organisation. Wednesday 15th June in central Manchester. Free for Pro-Manchester members - contact us for details.

Touchpoint Change has been co-sponsoring a series of Breakfast Sessions for Chief Executives and Directors in Local Government. The events explore some of the key challenges of change as the financial pressures increase. Call us for more details or e-mail marina.turner@touchpointchange.co.uk.

At Touchpoint Change we are always looking for ways to help clients succeed. Some new services are summarised here:

Quick win supplier savings – efficient management of costs can start simply by making sure you are not over paying for basic commodities such as energy, water, telecoms, computers, money exchange, advertising, fuel, bank charges etc. Touchpoint Change has partner organisations in these areas and one is Compare UR Mobile. Click here to request a free review of any of these areas - you pay nothing up front and could make significant savings.

Bespoke change in local government – many Authorities prefer to deliver their transformation/change programme internally and are not looking to partner with a major consulting business. Feedback and personal knowledge says that increasingly organisations are working in this way. Councils are therefore looking for something that supports their programme but which does not involve being overwhelmed by a large team of external people. There are several options that we recommend. They provide a good balance between pace, challenge, empowerment and new learning. Click here for details or here for our Local Government Change Matrix.

Buy Time To Survive & Thrive - when the future is uncertain, markets are tight and credit is expensive, one of the most precious commodities is time. Now is the time to take action to release capital, reduce waste, accelerate processes and reduce cost, you can buy vital extra time to grow or turnaround your business even whilst others are slowly losing market share or cash. Click here for details.

See also our digital brochures – turn the pages on screen to read about some of our services to identify opportunities for change and deliver them successfully.

Touchpoint Change Consulting helps organisations to improve performance and cost – whether making a radical change or embedding a structured approach to continuous improvement. We are always happy to provide some advice and in due course hope that it develops into the opportunity to work with you. To explore this or for a free discussion, phone/email us or browse the web site for more information. Please email us at office@touchpointchange.co.uk. Thank you.

Who are Coffee House Digital? They are our e-marketing partner who do the distribution of our newsletters and manage the unsubscribe process. The links on our emails often point to their site, but are programmed to pick up the content from our own web pages. Take a look at www.CoffeeHouseDigital.com.