Touchpoint Change! Newsletter Template

Welcome to the next edition of Change!, the newsletter of Touchpoint Change who help your people transform your business. Why just change your organisation when you can take the opportunity to transform it? Take a look at the topics covered in this issue:

• Masterclass on Business Transformation - Friday 8th July in Manchester - book quickly

• Article - Successful outsourcing: how to avoid being badly managed by your provider

All of our newsletters are on our web site and the current issue is attached below. We hope you find it interesting and useful. We are always happy to talk with you and share ideas so please get in touch to discuss your current challenges at any time.

James Crawford, Marina Turner, John Lambie, Val McKie, Martin Morris and the Touchpoint Change team.

Join us for an interactive workshop that explores what it takes to transform an organisation. We will explore why it is difficult to introduce change consistently and why we struggle to make it stick.

Look at the topic in more depth and apply the lessons to your own organisation. Come away with an infectious enthusiasm to make a difference to the way your organisation works. Bring a colleague and build an agenda for change together.

One of the most stimulating conferences of the year was held in May, sponsored by the Deming Forum, Vanguard and others including Touchpoint Change. It examined the knowledge and tools on applying Systems Thinking to transform your organisation:

- Look after your customers - - Rethink your processes -
- Engage your people - - Reduce your costs -
- Benefit society -

It included the latest thinking on transformation, methods, interactive planning and case studies from Financial Services, the NHS, the Housing sector and Counter-terrorism.

Steve Allington is an experienced and accomplished contact centre professional with over 15 years in contact centre transformation, international project management, interim management and consultancy. He undertakes strategy, set-up, recruitment, performance improvement, training, technology selection, troubleshooting and operational management. Steve is a qualified PRINCE 2 Practitioner and has a track record in financial services, central government, telecoms, technology, utilities, manufacturing, FMCG and outsourcing among other sectors.

See our Team Page to read about some of our other specialists. We offer over 500 consultants and interim managers across the UK with a wide variety of change-related skills and sector experience.

Few business changes combine the promise of big benefits with the risks of big problems as outsourcing. Implemented well outsourcing can increase capacity, lower costs and give you the flexibility you need. Implemented badly, it can cost you more, stop you doing what you want and trap you in a hostile relationship.

Despite some organisations having tried, it is catastrophic to outsource everything in a particular department of function. In this article, Touchpoint Change’s James Crawford looks at the minimum set of responsibilities that must remain in-house. Click here to read the article.

Masterclass on Business Transformation - 8th July 2011 - Click here for details.

Events from the Deming Transformation Forum who we sponsor - Better Data Better Way on Thursday 29th September 2011 (Venue: Wyboston Bedfordshire). The Deming Management Method on Thursday 24th November 2011 (Venue: Wyboston Bedfordshire). Leading High Performance Organisations on Wednesday & Thursday 15th & 16th February 2012 (Venue: Wyboston Bedfordshire). Click here for details.

Certificate in Service Improvement (accredited by the Institute of Leadership & Management at Level 5) - we are developing this course with our partners DPG plc. It will include Lean Thinking, Six Sigma, Kaizen and Deming's System of Management. It will be available later in 2011 so contact us for details.

At Touchpoint Change we are always looking for ways to help clients succeed. Some new services are summarised here:

Contact Centre Review – we work with you to look at your customer service through 4 lenses - customer, revenue, efficiency and your people. We then help you to improve inbound and outbound services and to gain the value from new social media channels. Click here for more details.

Bespoke change in local government – many Authorities prefer to deliver their transformation/change programme internally and are not looking to partner with a major consulting business. Feedback and personal knowledge says that increasingly organisations are working in this way. Councils are therefore looking for something that supports their programme but which does not involve being overwhelmed by a large team of external people. There are several options that we recommend. They provide a good balance between pace, challenge, empowerment and new learning. Click here for details or here for our Local Government Change Matrix.

Buy Time To Survive & Thrive - when the future is uncertain, markets are tight and credit is expensive, one of the most precious commodities is time. Now is the time to take action to release capital, reduce waste, accelerate processes and reduce cost, you can buy vital extra time to grow or turnaround your business even whilst others are slowly losing market share or cash. Click here for details.

See also our digital brochures – turn the pages on screen to read about some of our services to identify opportunities for change and deliver them successfully.

Touchpoint Change Consulting helps organisations to improve performance and cost – whether making a radical change or embedding a structured approach to continuous improvement. We are always happy to provide some advice and in due course hope that it develops into the opportunity to work with you. To explore this or for a free discussion, phone/email us or browse the web site for more information. Please email us at office@touchpointchange.co.uk.

Who are Coffee House Digital? They are our e-marketing partner who do the distribution of our newsletters and manage the unsubscribe process. The links on our emails often point to their site, but are programmed to pick up the content from our own web pages. Take a look at www.CoffeeHouseDigital.com.