Lean thinking, Lean service, Value, Process flow, Value streams, Pull, Continuous improvement

 

Lean Service Design and Innovation

 

Lean Thinking, as researched and articulated brilliantly by Jones and Womack, is one of the most powerful approaches to sustained improvement in any kind of organisation. 

Single-mindedly focusing on the needs and expectations of customers, it provides a range of methods to accelerate delivery, improve quality, reduce waste and foster innovation.  Dramatic improvements in all areas of a business can be expected – significant early wins followed by a steady stream of performance improvements, cost reductions and new ideas. 

 

Involving everyone in the improvement effort is a key facet of this philosophy and you will be amazed at how revolutionary a joined-up and inclusive approach can feel to many of the people who work for you. 

 

You will get a flavour of what it means for your organisation, and even make some early changes, during our five-day kick off event.  This action learning approach introduces Lean Thinking to a specific team or department, maps their end-to-end processes, generates remarkable new insights and enthuses the team to improve what they do and how they do it.  This approach can be invigorating and intense but always makes a mark and delivers benefits quickly.  Try it!

 

The Lean philosophy and methods are refreshing in their simplicity but make a huge difference to an organisation over time.  However the adoption does require profound changes to the way the organisation is lead and managed.  

 

See our Introduction To Lean Thinking for more information about the impact and potential benefits.  

 

 

How can Touchpoint Change Help?

 

Our Consultants have experience in facilitating Lean Thinking in service, production, logistics, manufacturing, construction and supply chain organisations. 

 

Whether your organisation has embarked on a Lean initiative or not, you will no doubt be under increasing pressure to achieve more with less and to improve the value provided to your customers.  You will undoubtedly have had some successes and some failures in this, so what will enable you to have greater success more easily, with less frustration and fewer ups and downs?  That is where we can help, through our facilitation, consulting, coaching, training events or seminars.  

 

Drawing on experience and the insights of Deming, Jones/Womack, Ohno, Senge, Covey and many others, we help you explore the shift in thinking that is necessary for a Lean transformation to take hold.  We then help you tackle the practicalities and people issues, and the types of barriers that can stop momentum from building.  The approach will start to expose where the large amounts of untapped potential lie in your enterprise, as well as strategies for releasing it.

 

 

For more about the background to Lean, see the diagram below, the Article on Deming's system of management on the Events & Information page, or contact us.

 

 

 

© Touchpoint Change Consulting Ltd, 2009.