Touchpoint Change, Business Growth, Performance Improvement, Cost Reduction

At Touchpoint Change Consulting we work with you and your people to transform business performance – in areas such as business change management, customer service/contact centres, Lean transformation and Leadership development.

We offer a wide range of skills to help you, whatever your challenges - start by choosing one of these four areas, or just read on. The buttons below or on the left will help you navigate, and if you have any questions we are only a phone call away via the Contact Us page.

If you are managing change and need to deliver the benefits, whether growing, reorganising, reducing cost, inventing new services or changing the culture of your organisation, we can help.

If you need to improve customer experience or set up, develop, improve, outsource or trouble shoot your customer service operations or contact centre, we can make it happen.

If you need more efficiency, flexibility and quality or need to foster innovation and develop a continuous improvement culture, work with us to start or accelerate your Lean journey.

If you are embarking on a period of change and need to strengthen the skills, knowledge, capability and confidence of the Leadership and the management team:

When your organisation is expanding or consolidating, growing or reducing costs, you need access to the skills that will help you manage change successfully. We aim to enable organisations to be stronger, more self-reliant and more confident than they were previously and this transfer of skills is inherent in the way we work.

We have a wide range of skills available that can help you with a wide variety of challenges:

Whatever the needs of your business, you will value the insights and drive of our change specialists and benefit from their hard earned experience gained from many other organisations. They will provide leadership to encourage and equip your own people to transform the work they do. Our services are valued by established organisations in the private, public and not-for-profit sectors, and by start-ups and growing businesses.

Consultants – Interim Managers – Facilitators – Non Exec Directors – Trainers – Coaches

Business strategy
– Start-up - Growth – Diversification – Merger & Acquisition - Exit –
- Financing strategy and sourcing – Turnaround - Strategic reviews/audits –

Performance improvement
– Lean transformation – Project & programme management – Cost reduction –
– Quality improvement –Innovation – Creativity – Continuous improvement –

Change management
Process & organisation design – Risk management – Benefit management –
Staff engagement - Communications – Culture change – Problem solving –

Customer service
– Strategy & set-up – Contact centres – Campaign management – Fulfilment –
– e-Recruitment – Technology exploitation – Outsourcing – Troubleshooting -

People Development
Leadership development – Coaching – Assessment - Talent Management –
- Management skills training – Personal & team profiling – Team development -

We will first seek to understand you and your business and then construct a solution that will meet your needs as fully as possible in line with your timescales and budget. We do not usually ‘pre-package’ our services but provide experienced practitioners who focus their time on the key issues that matter to you, looking at them from several perspectives to give a balanced view.

Call us to talk about your current issues and take advantage of some free advice. We are always happy to help and look forward to working with you.

– Sectors – Clients – Energy – Local Government/Housing – SMEs – North West

Performance Improvement, Business Change Management, Lean Service, Continuous Improvement.