Business Change Management,
Strategy, Growth, Performance Improvement, Cost Reduction
Business Change Management Services
We
offer a wide range of services for organisations at
different points in their evolution – whether starting out, growing,
changing, consolidating or just trying to survive in difficult
conditions. They are summarised in this table, and briefly
described below and a list of some of the tools that we use are in our A-Z of Business Change.
Business Strategy and
Managing Growth – identifying opportunities in the market,
evaluating the possibilities and risks, financial and operational
planning, managing an organisation through times of growth and change
and ensuring that the core front line services are properly
complemented by support services such as HR, finance, legal,
commercial, health & safety, quality management, and supplier
management.
Process and Organisation Design
–
taking a fresh look at business processes, simplifying and
streamlining, accelerating and fool proofing them. Redesigning
policies, services, processes and organisation structures. Aligning
individual, team, department and organisation objectives and
motivations. In short, making the organisation work better as a
coherent system.
Change, Project and
Risk Management
– designing and managing the process of change for an organisation -
stakeholder management, strengthening leadership, mobilising staff,
resourcing, managing the challenging process of change through its
various phases, including project management, risk management and
benefits management.
Lean Transformation
- understanding
the stakeholders of the organisation and their expectations
(particularly customers), defining what they value, lining up the whole
value stream to deliver this on demand (smoothly without delay, waste
or error) and then instituting a systematic process of continuous
improvement.
Culture Change –
taking the
'temperature' of the organisation, researching employee and customer
perceptions, defining the desired cultural
changes, integrating them with the other changes and managing
the process. Developing the organisation culture is a
critical part of transformation, but it cannot be worked on in
isolation, nor be ignored.
Staff Profiling, Selection and
Development
– analysing team and individual capabilities, identifying better ways
of utilising current skills, defining new roles where necessary,
assessing resourcing options (part-time/full time, temporary/permanent,
interim/consultancy etc), search and selection, induction, training,
coaching, performance management, career development.
Customer Services and Contact
Centres
– we can help with everything from strategy to design, set-up,
recruitment, technology, outsourcing, performance improvement, and
service development to troubleshooting.
Audits, Troubleshooting and
Problem Solving
– performance assessment, strategic reviews, risk analysis and
management, trouble shooting, due diligence, independent audits –
analysis and pragmatic solutions, prioritised and planned if required.
Performance Improvement and Cost
Reduction –
developing a systematic approach to bottom-up improvement -
understanding the critical outcomes and measures for stakeholders,
designing outcome-based and process-based measures, engaging all staff,
data collection and interpretation, tools and techniques including
kaizen, creative solution design, rapid implementation, culture and
skills development, the requirements of leadership and empowerment.
Whether
you need a trusted individual or a whole team to
help you make things happen, we can work with you to map out
your strategy, design and deliver the changes and then make sure you
see the benefits.
©
Touchpoint Change Consulting Ltd, 2009.
