Touchpoint Change, Business Growth, Performance

Performance improvement methods, Tools and Techniques, Disciplines, Toolbox, Toolkit.

Our A To Z Of Business Change

Touchpoint Change Consultants make use of a wide variety of methods, tools and techniques in their work, depending on the situation and the preferences of clients. Here are some of them:

ABC (Activity Based Costing)
Accountancy
Accreditation
Acquisition Planning
Activity based modelling (ABM)
A day in the life
Affinity diagrams
Ambitious goals
Analysis techniques
Appreciative inquiry
Audits and reviews
Balanced scorecard
Baldridge Award criteria
Baselining
Behavioural models
Belbin team roles
Bell curves
Benchmarking
Benefits dashboard
Brainstorming
Branding
BSI (British Standards Institute)
Budgeting cycle
Business analysis
Business benefit realisation
Business benefits planning
Business case preparation
Business change
Business cycle
Business management
Business process re-engineering (BPR)
Business readiness
Call centre sizing
Call recording
Cause and effect diagrams
Change management
Coaching
Commissioning
Communications
Company calendar
Competence development
Competency framework
Competitive analysis
Competitive edge
Complexity theory
Consequences
Consulting
Control charts
Control charts/ i-charts
Corporate social responsibility
Cost of quality
Cost reduction
Cost-benefit analysis
Creativity
Current state map
Customer experience review
Customer feedback
Customer role playing
Dashboards
Data analysis
Data capture
De bono's 7 thinking hats
Deming’s system of management
Departmental diary
Deployment flow chart
Design authority
Desk drops
Desk research
Detailed walkthroughs
Development
DFICE
Diversity
DMAIC
Down sizing
E-business
E-commerce
EFQM (European Foundation for Quality Management)
E-mail surveys
Empowered staff
End user interviews
Environment impact assessments
Excellence model
Expert witnesses
Extrapolation
Facilitated workshop
Facilitation techniques
Failure Mode Analysis
Fault tree analysis
Finance review
Five whys
Floor plans and work flows
Floor walkers
Focus groups
Follow the work
Force field analysis
Formal letters
Frameworks
Future state map
Gathering & analysis
Governance groups
Growth
Hand holding
Health & safety
Holding up the mirror
Holistic solutions
HR modernisation
ICT (Information & Communication Technology)
Imagineering
Improvement
Incentives
Industry analysis
Initiation meetings
Innovation
Interim managers
Intranet faq pages
Investors in People (IIP)
Ishkawa
ISO standards
Issue resolution
IT (Information Technology)
IT supplier performance claims
IT system prototypes
ITT (Invitations To Tender)
Justifications
Joint Ventures
Kano diagram
Key users
Kick off meeting
Knowledge management
Larci yoga
Lean development
Lean thinking
Learning and training needs analysis
Learning to see
Lessons learned
Lifecycle
Liquidation
Long-listing
M_o_R (Management of Risk)
Management development
Management information
Management assessment
Market research
Market trends
Marketing
Maturity matrix
Maturity curve/ profile
MBTI (Myers Briggs Type Indicator)
Mergers and acquisitions
Method
Microsoft applications
Mission statements
Modernisation
Moment of truth
Motivation
MSP
Multi-channel
Multi-media
Multi-cultural
Mystery shopping
Network design
New product development
New service development
Non exec directors (NED)
Notice boards
Numerical rating scales
Off-shoring
One-to-one meetings
On-shoring
On-site coaching
Operational reports
Organograms
Organisation design
Outsourcing
Overseas placements
Paper based mock ups
Pareto analysis
Partnership development
Performance extrapolation
Performance improvement
Performance management
Personality type profiling
Point C creativity
Policy setting and deployment
Political management
PONC (Crosby)
Porter’s 5 forces
Portfolio management
Potential problem analysis
PQQ (Pre Qualification Questionnaire)
Presentations
PRINCE 2
Print fulfilment
Print management
Priority assessment
Process analysis
Process mapping
Process reengineering
Process walkthroughs
Productivity estimates
Programme management
Programme Office
Project management
Prototyping
Psychology
Psychometric profiling
Public sector target setting
QFD (Quality Function Deployment)
Quality audits
Quality management
Quality systems
Questionnaires
RACI matrix
Radar diagram
Rating sheet/ rating matrix
Recruitment
Redeployment
Redundancy
Reputation management
Research methods
Retainers
Reviews and reports
Right shoring
Right sizing
Risk analysis
Risk assessment/audit
Risk controls
Risk management
Role plays
Root cause analysis
Satisfaction (customers and staff)
Scenario planning
Screen shot mock ups
Seminars
Service design
Shadow of the leader
Shared services
Shop floor feedback
Short-list
Six sigma
SMS (Short Message Service texting)
Software development
Solution effect analysis
Solution design
Spaghetti diagram
SPC (Statistical Process Control)
Staff feedback
Staff satisfaction
Stakeholder management
Stakeholder review
Startups
Statistical process control
Strategy Development
Stress management
Structured stakeholder workshop
Suggestion schemes/ box
Supplier negotiations
Survival
Survival tactics
Sustainable development
Swim lane diagram
Systems analysis
System of profound knowledge
Systems design and development
Systems thinking
Talent management
Target operating models
Team briefs
Team building and TMS role analysis
Technology
Telephone advice
Telephone support
Telephony
The perfect process
The perfect project
Theory of knowledge
Tip of the day
Touchpoint analysis
Training
Training specialist
TUPE
Turnkey projects
Understanding variation
Up sizing
User walkthrough
Validation
Value stream analysis
Value stream mapping
Variation analysis
Variety planning
Viable systems models
Video comments
Vision setting
Visual management
Walk around
Wallboards
Whole task analysis
Workshops
Zeal
Zig-zag diagram

For more information, or to discuss the most appropriate tools for your project or organisation, just contact us. If we have omitted a technique that is important to you, let us know!